CARF Awards The Arc Baltimore Its Fourth, Three-Year Accreditation

By Aaron Atkinson, Director of Quality Enhancement

The Quality Enhancement department is happy to announce that CARF International, an independent, nonprofit accreditor of health and human services, awarded The Arc Baltimore its fourth, three-year maximum accreditation on June 27, 2014 for the following services: Employment Supports; Job Development; Community Housing; Community Integration; Foster Family Services; Supported Living; and Governance.

In order to receive the maximum accreditation, The Arc had to demonstrate substantial conformance for over a thousand standards, of which we met 98 percent. A team of six CARF surveyors spent three days conducting a comprehensive review of the agency, including visiting day programs and homes of individuals supported by Community Living and Foster Care, reviewing policies and procedures, and meeting with staff, individuals who receive services, families, board members and other stakeholders.

It is noteworthy that The Arc is not required by licensing entities to seek accreditation. The fact that we voluntarily pursue CARF accreditation is a testament to the quality of our agency and to our deep commitment to sustainable excellence. In its most recent survey report, CARF noted many strengths that The Arc demonstrates, including:

·      “The Arc Baltimore enjoys the services of a committed and enthusiastic board whose members are dedicated to the organization and its mission.”

·      “The longevity of the staff members at the executive, senior management, and management levels is impressive.”

·      “Assistive technology is a major strength of The Arc Baltimore.”

·      “The Arc Baltimore supports the needs of persons serviced with severe challenges at its various day program sites with increasingly creative person-centered approaches.”

·     The families are extremely satisfied with the services provided by The Arc Baltimore and are confident in the organization’s ability to not only keep the persons served healthy and safe, but to also assist them in reaching their full potential.”

·      “The persons served are supported to spend time with their families and friends; take vacations; attend conferences; and explore their community, state, and region.”

The Arc’s ongoing success is attributed to the dedication of our board members, families, individuals who receive services, and community affiliates. The dedication of The Arc’s staff, from direct support professionals to our executive leadership continues to impress me the most. This exemplary accreditation was made possible by your hard work, devotion to the individuals who receive services, and a continued commitment to The Arc’s mission and values.

If you have any feedback or suggestions for continued quality improvement, please contact me at 410-296-2272 x 5540 or aatkinson@thearcbaltimore.org.

Thank you all.

Golf Tournament Co-chair Reflects on his $1.3M Impact on The Arc Baltimore

After the dust settled from The Arc Baltimore’s 20^th Annual Golf Tournament, tournament committee co-chair Mike Eikenberg from Expressway Office Solutions reflected on his involvement with The Arc Baltimore and its golf tournament:

Mike Eikenberg,
Golf Tournament co-chair

I became associated with The Arc in 1985. The Arc Baltimore has a very special place in my heart. My Uncle Franny received live-in residential services at his home on Radcliffe Rd in Towson from The Arc Baltimore (it was known as BARC back then) from 1984-1991. Their staff also supported him at his job. The Arc Baltimore is a wonderful organization. From Steve Morgan down, I see the commitment of the employees and the impact they make in our community every day!  Most employees are with a company just to collect a paycheck. The exact opposite is true at The Arc.

It’s been great to see the tournament evolve since it started 20 years ago. The tournament has continued to flourish through a very difficult recession; we are very appreciative to all our sponsors who help make this tournament successful every year.  I always get an awesome feeling at the tournament especially when supported individuals come out to volunteer. It is a true reminder of The Arc’s mission.

The tournament has been so successful because of Libby Bryant. It begins and ends with her.  She has been the driving force for 20 years that keeps this tournament organized and successful. In addition to Libby’s hard work, our corporate sponsors witness and appreciate all of The Arc’s work in the Baltimore community. Each year, it gets easier for them to support the tournament.  

My association with The Arc Baltimore and having the opportunity to contribute to their mission has brought me great pleasure.

Editor’s note: As a result of Mike and his fellow co-chair, Chuck Shettle’s 20 years of dedication and hard work, The Arc Baltimore’s annual golf tournament raised over $1.3 million dollars in support of our programs and services for adults and children with intellectual and developmental disabilities!

Ken Mays (far left) from title sponsor Scientific Plant Service, Chuck Shettle (in red) and Mike Eikenberg (in striped shirt in back) present a check for nearly $1.3M to Executive Director Steve Morgan and two crew members from The Arc Baltimore's landscape services.